Shipping

Bones Guy Hot Sauces LLC. will on occasion offer shipping promotions with customers receiving free shipping if customers spend over a certain amount. These promotions can change without notice. Shipping costs are calculated at check-out. Bones Guy Hot Sauces LLC.is not responsible for any shipments affected by customs, force majeure events, transfers from one carrier to another in your country or air and ground transportation strikes or delays, nor any other extra fees, customs or charges related to your shipment.

Returns 

Customers have the right to return an order within 14 days from receiving the order. This right only applies in the case that the product and its original packaging can be returned in the same condition as when received. Return labels are not provided and customers have to return the order at their own expense. Bones Guy Hot Sauces LLC. holds the right to additional charges if the return does not meet this criteria. If customers use their right to send back an order they should contact Bones Guy Hot Sauces LLC. in order to get an address to send the goods to. Bones Guy Hot Sauces LLC. has warehouse in the United States. 

If an item is defective or damaged in any way on arrival, Bones Guy Hot Sauces LLC. should be contacted within 14 days for information about compensation. Bones Guy Hot Sauces LLC. holds the right to refuse any returns made after this timeframe.

International Orders 

Non-EU and Non-US orders will be considered as an international order. International orders may be subject to import duties and taxes, which will be collected upon delivery. As a customer, you will be responsible for payment of such import charges. Bones Guy Hot Sauces LLC. is not liable for any duties or taxes associated with any orders processed by Bones Guy Hot Sauces LLC. 

Import charges are normally based on the item’s price, weight, dimensions, and country of origin, as well as any local taxes, duties and fees. However, as charges vary across countries, Bones Guy Hot Sauces LLC. advises you to contact your local customs office for further information.